SERVICE & SUPPORT

We’re Here to Help

Let the most-loved service and support team help you with your roaster repair, service or warranty questions. If you need parts or technical support, we recommend using the contact form on this page for the quickest response.

If you are located outside Canada or the U.S.A., please see your Diedrich Roaster distributor for service and support.

Email: support@diedrichroasters.com • Phone: 208.255.7033

 

PARTS

When placing an order for parts, you must have the serial number of your roaster. It can speed up the ordering process if you also have any other identifying numbers shown on the part. Pictures may also be needed to ensure the accuracy of your order. They can be emailed to support@diedrichroasters.com .

Orders for in-stock parts that are submitted before 10:00 a.m. (PST) may be able to ship the same day. Special-order parts (non-stocked parts) will ship as determined by processing and manufacturing times. Our service and support team will keep you updated on your order status until it is completed.

Overnight shipping is available at an additional charge plus a processing fee if order is placed by 12:00 p.m. (PST).

Technical support business hours are Monday through Friday 7:00 a.m. – 3:30 p.m. PST. Calls and emails received outside of normal business hours will be answered the next business day.

ON-SITE MAINTENANCE

On-Site Maintenance (OSM) is available to customers for roaster repair for non-electrical or gas related issues. In the event of electrical or gas issues, the customer is encouraged to contact a local professional to remedy the situation. We offer on-site maintenance for mechanical issues and to provide customers with demonstration/instruction on how to perform preventive maintenance and cleaning. OSM is $1,500 (USD) per day, plus travel expenses.

Please submit your on-site maintenance request with as many details as possible using the contact form above so we can assign a service and support coordinator to your request.