SERVICE & SUPPORT
We’re Here to Help
Let the most-loved service and support team help you with your roaster repair, service or warranty questions. If you need parts or technical support, we recommend using the contact form on this page for the quickest response.
If you are located outside Canada or the U.S.A., please see your Diedrich Roaster distributor for service and support.
Email: firstname.lastname@example.org • Phone: 208.255.7033
On-Site Maintenance (OSM) is available to customers for roaster repair for non-electrical or gas related issues. In the event of electrical or gas issues, the customer is encouraged to contact a local professional to remedy the situation. We offer on-site maintenance for mechanical issues and to provide customers with demonstration/instruction on how to perform preventive maintenance and cleaning. OSM is $1,500 (USD) per day, plus travel expenses.
Please submit your on-site maintenance request with as many details as possible using the contact form above so we can assign a service and support coordinator to your request.